Effective Date: May 15, 2026
Plannet Technologies, Inc. ("Plannet Technologies," "we," "us," or "our") operates the FloorCommand field operations platform and related services. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services.
1. Information We Collect
We collect information in the following ways:
- Contact information — name, phone number, and email address provided by flooring companies and their subcontractors when using the FloorCommand platform.
- Homeowner information — name, phone number, and address provided by flooring companies in connection with scheduled installation jobs.
- Job and scheduling data — job details, addresses, scheduling information, photos, and notes entered into the platform.
- SMS communications — messages sent and received through the platform for job dispatch, appointment reminders, and related operational communications.
- Usage data — standard server logs including IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Operate and deliver the FloorCommand platform and its features.
- Send SMS notifications to subcontractors regarding job assignments, schedule changes, and reminders.
- Send SMS reminders to homeowners regarding scheduled flooring installations.
- Provide customer support and respond to inquiries.
- Improve and develop our services.
- Comply with applicable legal obligations.
3. SMS Communications
By providing a phone number in connection with FloorCommand services, you consent to receive SMS messages related to job dispatch, scheduling, and operational updates. Message frequency varies based on job activity. Standard message and data rates may apply.
To opt out of SMS messages, reply STOP to any message. To request help, reply HELP. Opting out will not affect your ability to receive service.
Mobile opt-in information and SMS consent will not be shared with third parties for promotional or marketing purposes.
4. How We Share Your Information
We do not sell personal information. We may share information in the following limited circumstances:
- Service providers — third-party vendors who assist in operating our platform (such as SMS delivery providers and cloud infrastructure providers), bound by confidentiality obligations.
- Flooring company clients — information about subcontractors and homeowners is accessible to the flooring company that engaged our services.
- Legal compliance — when required by law, court order, or governmental authority.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Job records and communications are typically retained for a minimum of two years. You may request deletion of your information by contacting us at the address below.
6. Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. No system is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
8. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, please contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Plannet Technologies, Inc.
Jacksonville, Florida
Email: support@floorcommand.net
Website: plannetonline.com